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This Privacy Policy outlines how we collect, store, use, disclose, and manage your personal information when you engage with us.

Our handling of personal information complies with the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth), along with relevant State and Territory laws.

 

 

Definitions

Us: The terms ‘us’, ‘we’, or ‘our’ refer to LuxeLight Digital ABN 20 848 061, including our associated and subsidiary entities and operational divisions.

You: The terms ‘you’ or ‘your’ refer to any individual interacting with us, using our services, or visiting our website.

Personal Information: Refers to any information or opinion about an identified individual, or an individual who is reasonably identifiable, regardless of whether the information is true or recorded in a material form. Examples include your name, address, and contact details.

 

 

Personal Information We Collect and Hold

The type of personal information we collect varies based on how you engage with LuxeLight Digital and the services we provide. It may include:

• Name, street or mailing address, email, and phone number

• Date of birth, profession, occupation, or job title

• Additional details you provide via our website, social media, or directly through communication with our team

 

 

How We Collect Your Personal Information

We collect information directly from you in various ways, including:

• Via our website

• Through correspondence (phone, email, written communication)

• Conversations with our representatives

• When entering competitions, promotions, or submitting forms

• Through feedback, surveys, or complaints

We may also collect information from third parties such as:

• Credit reporting agencies, law enforcement or government entities, if required although this is not usually needed.

• Your authorised representatives

• Publicly available sources with your consent

 

 

How We Use and Disclose Your Personal Information

We collect your personal information to deliver our services and ensure an exceptional client experience. Uses may include:

• Providing requested services and communications

• Responding to enquiries and delivering relevant updates

• Improving website performance and user experience

• Conducting marketing, research, service development, and administrative operations

• Complying with legal and regulatory obligations

• Resolving complaints and updating contact records

We may share your personal information with:

• Our employees, contractors, and service providers (e.g., IT administrators, payment processors, legal and professional advisors)

• Third-party suppliers with whom we maintain commercial relationships

• Any authorised party, with your consent

We may also share or combine your personal information with our related entities within Australia.

 

 

Direct Marketing

We may contact you with promotional materials and information about our services that may interest you. Communications may be sent via mail, email, SMS, or other means, and will comply with applicable laws, such as the Spam Act 2003 (Cth).

You may opt out at any time by using the unsubscribe link located at the base of the sent emails, or contacting us directly. Unless otherwise notified, your consent remains valid until withdrawn.

 

 

Information Collected via Our Website

When visiting https://www.luxelight.digital/ we may collect non-identifiable data such as browser type, device details, and website usage patterns. This information assists us in improving the user experience and tailoring content.

 

 

Third-Party Links

Our website may contain links to external sites. LuxeLight Digital is not responsible for the privacy practices or content of these external sites. We recommend reviewing the privacy policies of any third-party sites before providing your information.

 

 

Storage and Security of Personal Information

We take reasonable steps to secure your personal information from misuse, loss, and unauthorised access. These include:

• Secure physical and digital storage measures

• Restricted access to authorised personnel only

• Industry-standard encryption for data in transit and at rest

• Network security protocols including firewalls and secure system access

Our staff are obligated to maintain confidentiality of your information.

 

 

Overseas Disclosure

Some service providers or technology partners may be located outside Australia. Where applicable, we ensure these parties adhere to Australian privacy standards through our contractual arrangements.

 

 

Access and Correction

You may request access to, or correction of, your personal information at any time, subject to legal limitations. Requests must be submitted in writing and include proof of identity. If access is denied, we will provide the reason(s) in accordance with applicable laws.

 

 

Complaints

If you have concerns about how LuxeLight Digital handles your personal information, please contact us. We take all complaints seriously as an opportunity to improve and aim to respond within 30 days. If you are dissatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Phone: 0422 799 988

• Website: https://www.luxelight.digital/

• Email: michelle@luxelight.digital

 If you are dissatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Phone: 1300 363 992

Website: www.oaic.gov.au

Mail: GPO Box 5288, Sydney NSW 2001

 

 

 

Changes to This Policy

This document is the current Privacy Policy of LuxeLight Digital. We reserve the right to amend it periodically. Updated versions will be published on our website.

 

 

Contact Us

If you have questions or comments about this Privacy Policy, please contact us:

LuxeLight Digital
Phone: 0422 799 988

Email: michelle@luxelight.digital

 

Terms and Conditions

LuxeLight Digital and its representatives make every effort to ensure accurate, up-to-date information across all marketing materials. However:

1. Accuracy: Information is subject to change and may not always be error-free.

2. No Warranty: We make no guarantees regarding the completeness, reliability, or suitability of the information provided.

3. Not Professional Advice: Content is for general informational purposes only and not a substitute for professional advice.

4. Limitation of Liability: We are not liable for any loss or damage arising from use of our materials, including data or profit loss.

By using our website and marketing materials, you agree to these terms. If you do not agree, please refrain from use.

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Thank you.